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General terms and conditions

Customer Care

During these unprecedented times, businesses and consumers are having to adapt to new ways of working and this is already having a significant impact on Delivery companies. Many industries, such as grocers and travel companies, are seeing unmanageable spikes in call volumes. Others are seeing volumes drop off, for example, in the motor insurance industry as fewer people are driving. On top of this, more and more businesses are either choosing to or are being mandated to move their entire workforce to work from home.

As this ‘new normal’ establishes itself, the way we deliver customer service will need to quickly move to a new operating model. However, as we come out of the crisis and the restrictions on our everyday life begin to ease, how well set up will you be to deal with the medium term impacts of pent up demand and how enduring will the changes you’ve made be in the long term?

Managing the ‘new normal’

As people’s everyday lives are impacted by the restrictive measures being put in place it has led to increasing call surges to contact centres, as individuals seek information. 

Managing customer expectations: Early indications are that, at least amongst a proportion of customers, there is a level of acceptance that things aren’t as they normally are. Many people’s attitude is that, we’re ‘in this together’, with the expectation that getting through to someone may be more difficult than usual. However the organisations that manage this crisis by supporting their customers who are in need will be the ones that come out of it with an enhanced, or at least protected reputation with their customers.

Managing demand: Unpredictable spikes in demand, combined with increased staff absence through sickness make it difficult to meet inbound demand, and customers are already experiencing long wait times.

Managing the Delivery of food services: Whilst most organisations have a business continuity plan in place, not all of them planned for the total closure of their facilities and the imperative for their people to work from home. This is both a technology and an operational challenge for many due to inadequate remote access and limited planning in place to manage the dispersed workforce.

So, how best to manage this ‘new normal’? We’re seeing organisations take a prioritised approach to the challenge, based around getting the ‘basics’ in place first and then making more strategic, longer term choices.

Privacy & Safety

We collect such Non-personal and Personal Information for the following purposes:

  1. To provide and operate the Services;

  2. To provide our Users with ongoing customer assistance and technical support;

  3. To be able to contact our Visitors and Users with general or personalized service-related notices and promotional messages;

  4. To create aggregated statistical data and other aggregated and/or inferred Non-personal Information, which we or our business partners may use to provide and improve our respective services;

  5. To comply with any applicable laws and regulations.

General terms and conditions of trading

The following terms and conditions shall apply to all agreements between My private chef limited and third parties.


In these conditions:

The 'Buyer' shall mean the person or firm purchasing goods from the Seller.

The 'Seller' shall mean Hello Health Online.

The 'Conditions' shall mean terms and conditions of sale set out as in this document.

The 'Goods' shall mean any products or articles sold by the Seller.

Conditions applicable

Acceptance of goods delivered by Hello Health Online shall be deemed evidence of your acceptance of these terms and conditions. Any deviations from these terms and conditions shall only be binding if they have been agreed in writing.


Goods must be purchased for before placing a delivery booking and an order number is required to make the booking.


  The risk will pass to the Buyer from the moment that the Goods have been delivered.

Delivery of Goods.

All goods will be delivered to the Buyer's address on the delivery date in a safe way by an outside area well ventilated and easy to reach and with no contact between the delivery person and the client, otherwise the driver will have to leave the goods by a safe place( like a door porch) to be arranged beforehand to reduce delays on our services.

The Buyer must make arrangements to accept the goods whenever they are tendered. The quantity and description of the Goods will be as set out in the Seller's invoice.

These prices will be binding unless queried in writing within 24 hours of invoice receipt by the Buyer. All prices quoted are exclusive of VAT.

Acceptance of Goods

The buyer will inspect the Goods on arrival to ensure that they comply with the order. In the event of shortage or defects, the Buyer must immediately notify the Seller- in any event, the Buyer must notify the Seller within 24 hours of delivery and Goods must be made available for inspection and/or collection by the Seller.

If the Buyer does not comply with this condition, The Goods shall be deemed to have been accepted by the Buyer.

Where the Buyer has accepted or deemed to have accepted the Goods, the Ownership of the Goods will not pass to the Buyer until they are paid for the full but the risk shall be borne by the Buyer from the date of delivery.

Proper Law of Contract

This contract is subject to the law of England and Wales

Force Majeure

The Seller is not liable for any loss or failure caused by factors beyond its direct control including war, insurrection, fire, flood, earthquake, strikes, lockouts or unavailability of Goods from similar causes.


Payment Methods 

- Pre- payment to be done  by:

- Credit / Debit Cards

- Online payment

- Contactless card payment (only in special circumstances)

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